Job Description
- Independently collect, clean, validate, and analyze large and complex datasets related to telematics usage, performance, and customer behavior
- Develop, maintain, and own executive level dashboards and reports in Power BI for senior leadership consumption
- Write and optimize advanced SQL queries to extract data from Snowflake and other enterprise data sources
- Use Python scripting to automate analyses, perform deeper statistical exploration, and support repeatable reporting processes
- Proactively identify trends, patterns, and emerging issues impacting customer experience, product adoption, reliability, and engagement
- Translate analytical findings into clear, actionable recommendations to improve the telematics customer experience on forklift trucks
- Partner with product management, engineering, and customer facing teams to influence roadmap priorities and operational improvements
- Present insights and recommendations to senior leaders with clarity, confidence, and supporting data
- Respond effectively to urgent, high priority analytical requests while balancing longer term initiatives and commitments
- Ensure data accuracy, documentation, and alignment with data governance standards
- Support ad hoc analytical requests related to customer experience, product performance, and strategic initiatives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Bachelor’s degree in Data Analytics, Statistics, Mathematics, Computer Science, Engineering, or a related field
- Five or more years of experience in data analysis or analytics roles
- Advanced SQL proficiency
- Strong experience with Snowflake
- Python scripting proficiency for data analysis, automation, and visualization
- Advanced experience developing dashboards and reports in Power BI for executive audiences
- Strong understanding of analytical methods, trend analysis, and data driven storytelling
- Excellent communication skills with the ability to influence both technical and non-technical stakeholders
- Ability to work independently and manage shifting priorities
Nice to Have Skills & Experience
- Prior experience with JMP statistical software
- Experience analyzing IoT, telematics, or connected device data
- Background in manufacturing, industrial equipment, logistics, or fleet management environments
- Familiarity with customer experience metrics, usage analytics, and product adoption analysis
- Experience working cross functionally in a product or engineering driven organization
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.