Insight Global is looking for an Infrastructure Engineer for a six-month contract-to-hire opportunity that will sit 100% onsite in Bloomington, IN. This Engineer will be responsible for providing technical support and maintenance for IT systems/hardware and supporting infrastructure used within a laboratory environment. They will be working closely with Laboratory teams to troubleshoot issues, implement new technologies, and maintain system security/integrity. This IT Analyst will be 'on-call' 24/7 in a weekly rotation with other members of team (after conversion to FTE). They will also be handling escalations from Tier-1 and Tier-2 representatives (both onshore and offshore).
Other Responsibilities Include:
Respond to on-call support requests and participate in after-hours support as needed.
Ensure timely communication with stakeholders regarding system status, issues, and resolutions.
Execute short- and long-term work plans, supporting delegation of work.
Ensure adherence to the organizations security policies and procedures.
Collaborate with external vendors, service providers to ensure the delivery of quality IT services and support.
Interact regularly with internal customers to understand their business and to anticipate needed IT solutions.
Participate in the research, analysis, selection, architecture and implementation of new tools, technologies and/or services.
Provide training for Laboratory staff on best practices related to IT processes and procedures.
Ensure data security and confidentiality by implementing IT security protocols, including access controls, backup strategies, and system monitoring.
Support Laboratory change management processes and procedures in alignment with global change processes
Provide key expertise and leadership in the areas of servers, operating systems, virtual servers, storage, cloud servers, network, security, low voltage wiring, desktop OS, desktop hardware, printers, scan guns, label printers, and IT security in the support of plant and Laboratory objectives.
Assist with the management and support of laboratory databases, ensuring data integrity and proper backup procedures.
Monitor, manage, and resolve ServiceNow tickets, including incidents and service requests, ensuring timely resolution and adherence to service-level agreements.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
Human Resources Request Form. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
4+ years of IT infrastructure experience (Windows tech stack)
Change Management / Incident Management experience
Experience in a Regulatory Environment/Industry (ex. 21 CFR Part 11)
Ability to work on-call 24x7 (weekly rotation; after conversion to FTE)
Excellent communication skills; ability to work independently
LIMS experience (Laboratory Information Management Systems)
ServiceNow ticketing experience
Technical Certifications (COMPTIA, Cisco, Citrix, Microsoft, VMWare)
Bachelor's Degree in Computer Science, Information Systems, or similar
Life Sciences industry experience (Laboratory Environment)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.