Help Desk Representative

• Provide front-line Help Desk support during a high-impact Epic software go-live, assisting with a wide range of technical issues across the organization
• Interact with a diverse user base, including physicians, executives, nurses, and various on-site staff (e.g., food services, facilities), requiring strong communication and adaptability
• Troubleshoot, document, and resolve incoming tickets while capturing detailed, accurate information for each case
• Operate in a fast-paced, high-volume environment with expectations of increased call activity due to upcoming system initiatives
• Leverage internal tools (and emerging AI support) to streamline ticket documentation and improve efficiency

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bachelor’s degree in Computer Science or related field preferred
- 6–12 months of Help Desk or IT support experience
- Ability to thrive in a fast-paced, high-volume environment (average call time of 6–8 minutes, ~50–60 calls per day)
- Strong customer service and communication skills
- Basic troubleshooting and ticket triage skills
- High attention to detail with the ability to effectively multitask and prioritize

Technology Background preferred

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.