Insight Global's client is looking for a Customer Support Specialist to join their team. This role involves close collaboration with Account Managers and operational teams, advocating for clients & drivers, and executing their requests. A key focus of this position is on meticulous task management, ensuring all client and driver related activities are organized, tracked, and completed efficiently to meet client expectations and organizational goals. You will be expected to maintain a client caseload and ensure clients are responded to through written communication Salesforce in a timely manner.
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1-2 years of experience within a customer service, high volume multitasking role
General typing skills & computer literacy
Ability to utilize Microsoft Word, Excel, Power Point & Outlook
Excellent verbal & written communication skills
Previous experience working with a CRM
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.