Job Description
Insight Global's client is looking for a Customer Support Specialist to join their team. This role involves close collaboration with Account Managers and operational teams, advocating for clients & drivers, and executing their requests. A key focus of this position is on meticulous task management, ensuring all client and driver related activities are organized, tracked, and completed efficiently to meet client expectations and organizational goals. You will be expected to maintain a client caseload and ensure clients are responded to through written communication Salesforce in a timely manner.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1-2 years of experience within a customer service, high volume multitasking role
General typing skills & computer literacy
Ability to utilize Microsoft Word, Excel, Power Point & Outlook
Excellent verbal & written communication skills
Previous experience working with a CRM
Nice to Have Skills & Experience
Experience in the fleet management industry
Experience with Salesforce
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.