Job Description
Participate in daily stand-ups with Solution Architects and platform team
Develop enhancements from an existing ServiceNow backlog
Build and customize Service Portal pages, widgets, and catalog items
Create and maintain Client Scripts, UI Policies, UI Actions, and Business Rules
Develop server-side scripting using GlideRecord, GlideSystem, and GlideAjax
Build and maintain automated workflows using Flow Designer
Support HR-focused ServiceNow enhancements and configurations
Serve as backup Platform Administrator when needed
Troubleshoot platform issues and resolve support tickets
Build and execute automated test scripts using ATF
Assist with code migrations and deployments using Update Sets
Collaborate with platform leadership in India and HR administrators in North America
Participate in upgrade testing and ongoing platform maintenance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Certified Application Developer (CAD)
Service Portal development experience
Flow Designer and Process Automation Designer experience
Experience with CSDM framework
Automated Test Framework (ATF) experience
UI Builder experience
Integration Hub experience
HR Service Delivery (HRSD) module experience
ServiceNow Platform Administration experience
Experience moving code using Update Sets
Nice to Have Skills & Experience
1-2 years of web development, platform development, or ServiceNow experience
Strong JavaScript (ES5/ES6) fundamentals
Experience with HTML5, CSS3, and JSON
Basic ServiceNow platform knowledge (tables, forms, list views, scripting)
Experience with low-code and full-code development tools within ServiceNow
Exposure to Client Scripts, Business Rules, Script Includes, and Glide APIs
Strong English communication skills
Ability to work independently in a remote environment with limited supervision
Stable internet connection and reliable power
Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Certified System Administrator (CSA) certification or ability to obtain within 90 days
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.