Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary equipment.
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? Servicenow Typically 30-35 tickets a day.
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.
Support team vision, goals, and metrics
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Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
Minimum 2 5 years of technical experience
Preferred bachelors degree in engineering discipline or related technical field
Experience with Gateways and Connectivity of automated systems
Troubleshooting experience in electrical or mechanical systems
Basic understanding of PLC knowledge
Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
Ability to analyze data
Experience working with Microsoft Office Suite and SAP
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.