*Position Overview*
Ecolab is seeking a highly qualified professional to join our Help Desk EGIC team. The ideal candidate will have experience in diagnosing and solving technical issues, providing remote support to customers, and collaborating with multidisciplinary teams to ensure the operational efficiency of industrial automation systems.
*Key Responsibilities*
- Diagnose and resolve technical issues related to Ecolabs EGIC systems.
- Provide remote support to customers, ensuring efficient troubleshooting of equipment and monitoring systems.
- Deliver technical training to customers and internal teams, ensuring proper use of technologies.
- Prepare technical reports and project documentation to ensure compliance and traceability.
- Collaborate with multidisciplinary teams to develop and implement solutions that help customers achieve sustainability and productivity goals.
- Contribute to the continuous improvement of support processes and services
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
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Bachelor's degree in Automation, Electrical, or Mechanical Engineering.
- Fluency in Spanish and advanced English.
- Experience in diagnosing and solving technical problems in automation systems.
- Ability to conduct technical training sessions.
- Strong skills in preparing technical reports and project documentation.
- Analytical mindset, organized, and excellent communication skills.
- Knowledge of chemical processes.
- Previous experience with Ecolab equipment, especially 3D TRASAR.
- Ability to read and interpret technical drawings.
- Understanding of water treatment technologies and industrial processes.
- Experience in remote technical support and Help Desk environments
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.