* Actively participates in emergency response procedures, maintaining existing Critical, dispatch and in-house Data Centers. Responsible for any customer/vendor request as well as escalations.
* Attentive to Return Merchandise Authorization (RMA) parts incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, serial numbers, and quantities are received and processed.
* Perform onsite and remote hands-on support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, and enter troubleshooting commands).
* Conduct housekeeping checks of all Data Centers, Computer Rooms, Central Offices or Lab environments after any service call.
* Support ServiceNow Change Management System, Service Request, updating incident, Parent & Child tickets associated to the field technicians' group.
* Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* 3+ years of experience in Data Center Operations Infrastructure Technology.
* Knowledge of Data Center power, space, and environmental monitoring, metrics.
* Knowledge of server, storage, network, and cloud connectivity to assist with hardware choices for the optimal integration with Data Center infrastructure.
* Experience with infrastructure cabling concepts and best practices.
* Experience with blade server technology and concepts.
* Linux terminal basic experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.