Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components
Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance
Follows procedures to communicate, report, and escalate incidents to appropriate Datacenter Technician Leads
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1+ year(s) experience supporting IT equipment or related technology
Basic knowledge of computer hardware, servers, and components.
Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
High school diploma, GED, or equivalent
Flexibility to work non-standard business hours that may include weekends and/or holidays
Previous datacenter experience a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.