Looking for a Tier 1 customer support specialist that has basic experience in IT. This candidate will be taking in bound calls and they will be creating tickets from there to escalate them to the tier 2 or tier 3 team. On occasion they will be expected to solve some of these issues on their own which is why they need to have basic IT experience.
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1-2+ years basic IT experience is preferred but not necessary if they have a great personality
Customer Service experience
Excellent communication skills
Has the ability to solve basic IT issues on their own (password resets, etc.)
Ticketing experience (ServiceNow)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.