Insight Global's client is searching for a Customer Service Representation to join their team. This person will contribute to the maintenance of an accurate data management system, while improving policies and procedures targeted to ensure a consistent and high-quality support operation through call handling, coordination, logging, tracking, delegation, issue resolution, and testing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of experience in Customer Service, Call Center, or Hospitality
- Ability to learn and use multiple database systems and navigate between them quickly to investigate inquiries
- Experience handling 20-30 calls per day and 20-30 emails per day
- Proficient use of PC and the Microsoft Suite
- Strong written and verbal communication with high attention to detail
- Professional demeanor, proper tone with customers, time management, patience, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.