- Chicago, Dallas or Peoria office); would need to be hybrid but also, this role could eventually be a full 5 days in office as well, so candidates need to be aware that can change at any point. If the candidate cannot do this, do not submit them.
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- 3-5 years of customer-facing technical support experience
- 3-5 years experience with Microsoft Azure services including PaaS (Azure App Services) and Azure DevOps
- 2-3 years experience with AWS services such as EC2, S3, Lambda, RDS, IAM, and CloudWatch
- Experience with monitoring tools such as CloudWatch, App Insights, Grafana, and Kibana
- Experience with ITSM / customer ticketing systems such as ServiceNow and Salesforce
- Experience with at least one technology stack designing, coding, testing, and delivering software
- Working knowledge of infrastructure components such as routers, switches, firewalls, load balancers, and DNS
- Working knowledge of databases including structures, relational concepts, and queries
- Expertise with implementing best security models and practices
- Top candidates will also have experience with JSON, Java, PowerShell, and Python
Soft Skills
(Required)
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Engage with the development team throughout the product lifecycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Identify application patterns and analytics in support of better service level objectives
- Ability to communicate technical matters in a clear and concise manner in both written and verbal form, making sure to modify appropriately based on both audience and urgency
- Build strong relationships with operations and support team members within US, Europe, and India
- Maintain a flexible work schedule to maximize overlap with international colleagues for engagement and execution
- Train and coach less experienced team members
- Possess a relentless desire to help our customers by providing thorough solutions to their technical challenges
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.