Job Description
You will shape the platform’s end-to-end experience model, define reusable workflow and interaction patterns, and ensure coherence across all user touchpoints. You will partner closely with our Principal UX Researcher in the U.S. and with engineering and product delivery teams across Costa Rica and India, guiding a distributed UX team to deliver intuitive, scalable, and consistent experiences across the platform.
This role is strategic and hands-on: you will lead experience architecture and also mentor designers, define standards, and review detailed design outputs. You will be a critical voice in aligning Product, Engineering, and Architecture toward a unified platform experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 10+ years of experience in UX design, interaction design, service design, or experience architecture for enterprise platforms.
• Demonstrated experience designing end-to-end workflows across multiple personas and operational systems.
• Proven ability to translate research insights into platform-level experience frameworks.
• Leadership experience managing and mentoring UX teams or acting as a senior-level design lead.
• Proficiency in Figma and modern prototyping tools; experience developing or scaling component libraries preferred.
• Strong communication, storytelling, and facilitation skills to influence alignment across Product, Engineering, and Architecture.
• Experience working with distributed teams across multiple time zones (U.S. and India).
• Familiarity with AI/ML, data analytics environments, or workflow automation is a plus.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.