Job Description
We are seeking experienced and service-oriented Client Services Specialists to join our Coordination of Benefits (COB) team. This role is focused on supporting patients by resolving insurance billing issues, specifically related to coordination of benefits claim denials. The ideal candidate is a proactive problem-solver with strong insurance knowledge and a passion for delivering high-quality customer service.
Key Responsibilities
• Act as a liaison between patients and insurance providers to resolve coordination of benefits (COB) claim denials
• Conduct inbound and outbound calls with patients and insurance companies to address and resolve billing discrepancies
• Facilitate three-way communication between patients and insurance representatives to drive timely resolution
• Perform detailed insurance follow-up and denial management
• Maintain accurate documentation of all interactions and claim updates
• Support a high-volume call center environment while ensuring a positive patient experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Minimum of 2+ years of experience in:
o Insurance follow-up and/or denial resolution
o Customer service or call center environment
• Strong understanding of healthcare billing processes, including:
o Hospital billing
o Professional billing
o UB-04 and CMS-1500 claim forms
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting
Nice to Have Skills & Experience
• Experience beyond Durable Medical Equipment (DME), with exposure to broader healthcare billing environments
• Familiarity with coordination of benefits processes and insurance workflows
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.