Bachelors degree in business or computer science and/or the equivalent
Minimum of three years providing written customer facing communications
Minimum of three years in technology and/or IT customer support position
Minimum of three years experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)
The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.
Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)
Ability to multi-task in a priority changing environment
Experienced in developing presentations and presenting to medium sized audiences.
Must be client focused, proactive and thorough in resolving issues
Must have experience in multi-tasking and prioritizing job responsibilities
Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment.
Must be reliable, self-motivated and able to work independently
Must be energetic and work with a positive attitude
Voice of the customer:
Contributes to team initiatives ensuring the new solution is designed with the customers needs in mind
Anticipates customer issues and questions.
Takes action to prevent customer-impacting occurrences
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com. The EEOC "Know Your Rights" Poster is available
here.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Bachelors degree in business or computer science and/or the equivalent
Minimum of three years providing written customer facing communications
Minimum of three years in technology and/or IT customer support position
Minimum of three years experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)
The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.
Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)
Ability to multi-task in a priority changing environment
Experienced in developing presentations and presenting to medium sized audiences.
Must be client focused, proactive and thorough in resolving issues
Must have experience in multi-tasking and prioritizing job responsibilities
Ability to thrive and stay organized in a growing, high-energy, and fast-paced environment.
Must be reliable, self-motivated and able to work independently
Must be energetic and work with a positive attitude
Voice of the customer:
Contributes to team initiatives ensuring the new solution is designed with the customers needs in mind
Anticipates customer issues and questions.
Takes action to prevent customer-impacting occurrences
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.