Job Description
• Creating Root Cause Analysis documents
• Calculating service levels and creating monthly customer metric summaries
• Providing relationship manager support for top clients
• Meeting with clients (as needed) to support any of the above.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in business or computer science and/or the equivalent
• writing, reviewing, presenting and providing feedback on customer facing RCA documents.
• Minimum of three years providing written customer facing communications
• Minimum of three years in technology and/or IT customer support position
• Minimum of three years’ experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
• Experience in using the following the following tools is strongly preferred (Sharepoint, Splunk, Salesforce, CRM reporting tools)
• The role requires a strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
• Excellent communication and interpersonal skills with a focus on written and verbal communication skills with internal and external stakeholders.
• Available for afterhours / on-call support and occasional overnight travel (3-5 times per year)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.