Job Description
In this role, you will be a part of the Application Support/Development team and will be responsible for providing investigation and second level support on the financial system (Hyperion) client related issues, technical issues, system/web site outages and questions from all internal and external application. You will be maintaining, prioritizing, and addressing to internal technology groups and 3rd party technology vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 4+ years of experience in an application support role (ideally hybrid support/development), with 1+ years of experience in banking/insurance/financial institutions
• 2+ years' experience in Hyperion architecture (an Oracle EPM suite), maintaining Essbase cubes and software patching
• 2+ years' experience in coding and maintaining MaxL scripts, and utilizing MaxL to customize Hyperion
• Strong experience coordinating production support needs, user provisioning software, managing user provisioning migrations and/or software implementations.
• Experience with using ITIL Change, Incident and Problem management processes.
• Experience documenting application deficiencies, deviations, application flow diagrams, SCM plans, etc.
• Familiarity with public cloud technologies and cloud-hosted applications (preferably Azure).
• Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts.
Nice to Have Skills & Experience
• File integration experience would be nice to have.
• Experience supporting and troubleshooting other financial applications.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.