Job Description
The Channel Partner Analyst serves as the first level of system support for Channel Partners, ensuring seamless operations across client platforms, data integrations, and internal teams. This role blends technical troubleshooting, client service, project support, and continuous learning to deliver high-quality outcomes for both internal stakeholders and external partners.
• Serve as primary system support for assigned Channel Partners via ticket tracker.
• Troubleshoot system issues, validate fixes, and communicate outcomes clearly.
• Review and document system configurations and data for client understanding.
• Manage daily file failures and assign tickets to appropriate stakeholders.
• Collaborate with EDI Triage team and maintain accurate open items logs.
• Support ACA-related processes and strive for increased exposure in this area.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Client services experience (51% client services, 49% technical)
• Technical skills
o Ability to troubleshoot client requests
• Proficiency in MS Excel and data analysis skills
• Strong experience with databases, data interpretation, and manipulation.
• Creative problem-solving and analytical thinking.
• Excellent customer service and communication skills
o Will be working closely with clients via email and phone
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.