Job Description
Day-to-Day Responsibilities
• Manage technology implementation projects across multiple properties.
• Coordinate infrastructure setup (firewalls, switches) and timeclock/POS installs.
• Oversee customer onboarding for MSP services—gather requirements and ensure smooth transitions.
• Schedule and execute cutovers, handling 5–10 transitions at scale.
• Track progress using SmartSheets and communicate updates to stakeholders.
• Ensure projects meet timelines and quality standards while managing vendor relationships.
• Provide clear communication and issue translation for non-technical stakeholders.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Requirements
• 3–5 years of experience as a Project Manager or Customer Success Manager.
• Experience working in MSP environments.
• Proven technology implementation experience.
• Strong coordination and scheduling skills for multi-site projects.
• Excellent communication skills—able to translate technical issues for non-technical stakeholders.
Nice to Have Skills & Experience
Nice-to-haves
• Background in hospitality or hotel technology (understanding IDFs, property solutions).
• Familiarity with project tracking tools (SmartSheets; ServiceNow exposure is a plus).
• Exposure to network infrastructure (firewalls, switches).
• Knowledge of Agile methodologies (flexible approach).
• Understanding of ERP systems or integrations.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.