One of Insight Globals higher education clients is seeking an IT Director for its Infrastructure and Operations team. The person in this position will provide leadership in the day-to-day maintenance and operation of the companys infrastructure for computer, storage, and virtualization, its voice, video, and data networks, and lead the planning and implementation for infrastructure enhancements of on-premises and cloud environments. This is a functional role that requires combining industry knowledge of best practices in IT service delivery and infrastructure technology with day-to-day management of internal Infrastructure Operations.
Provide leadership, development, coaching and guidance to across the server and networking teams in achievement of departmental goals.
Partner with IT leadership, business unit leaders and service providers to provide strategic solutions and operational efficiencies.
Defines strategy and standard operating processes around traditional and cloud operations to meet our service level objectives.
Partner with the security compliance team to ensure the infrastructure meets all security compliance requirements. Provide required documentation and participate in all compliance audits.
Monitors the effectiveness of the delivery of Infrastructure and Operational Support services and implements process revisions to drive continuous improvement.
Participate in all hardware and software designs, evaluation, and selection decisions.
Formulate and present short term operational and long-term strategic plans to senior management and business leaders.
Lead the change control board approving work for our weekly change control window.
Participate in the development and review of IT budgets.
Demonstrated individual leadership and team building skills across experience levels and different parts of the organization
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Minimum of 10+ years of demonstrated progressively responsible experience and successful operation of complex information technology environments (specifically cloud, enterprise ops, servers, and storage)
Minimum of 5+ years of staff management, development, and mentoring giving performance feedback and regular evaluation for team members to achieve success.
In-depth understanding of servers, storage and virtualization technologies across major hosting solutions; traditional, public, and private cloud. Knowledge of managing both Windows and Linux server environments.
Knowledgeable in current technology trends including the impact of cloud and operations automation on IT Operations, DevOps and Service Delivery.
Proficiency in IT Service Management and the ITIL Framework.
Experience with enterprise backup, disaster recovery, and business continuity solutions and processes. Oversee periodic controlled failover tests.
Proficiency in demand management and capacity forecasting with the ability to develop cost effective plans to meet changing business needs and identify savings opportunities.
Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts and related documents.
Experience with data security compliance.
Must have strong communications and relationship skills with the ability to interact effectively with senior leadership.
Must have experience in creating and managing budgets and participation in the planning and development of annual operational and capital expenditure budgets.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.