Desktop Support Technician (Onsite 5x/week Chicago)

* The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff.

* Provide technical support for users of desktop hardware and software; users can be in remote locations

* Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

* Troubleshoot printers and copier interfaces

* Track and resolve incidents and requests in an incident management system

* Perform a variety of support activities including inventory and coordination with outside technology vendors

* Work overtime hours, weekend hours and on-call hours as required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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- Onsite 5x/week in Chicago, IL
- 2+ years Desktop Support Experience - configuring, installing, troubleshooting and repairing printers, PC and laptops
- Experience in a large, fast-paced, complex environment
- Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices
- Strong technical knowledge of Windows 7 & 10, Microsoft Office 2013-365 products, Market Data Applications (ex. Bloomberg) and telephony systems
- Proficiency in troubleshooting desktop computer issues, both hardware and software

- Bachelor's degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.