The Client Analyst II is responsible for maintaining the client benefits website, documenting, and executing benefits related processes, and offering support to the client, their participants and to the service center.
* Ongoing service delivery to support client requirements and needs
* Serve as first level system support for each assigned client
* Perform ongoing audits and file reviews, ensuring data and results accuracy
* Manage daily/weekly/annual incoming and outgoing file processing
* Execute research and analysis to resolve participant cases
* Execute client specific reporting
* Support ACA processing
* Perform testing to support system releases
* Review release documentation for understanding
* Perform system configuration and testing to meet client requirements for projects and annual enrollment
* Provide timely responses to client inquiries through research and analysis
* Billing tasks, which include: generating invoices, posting payments and reconciling receivables
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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2+ years experience data interpretation, data management, data audit, data manipulation, or data analysis experience
Strong Excel experience (VLOOKUP, Pivot Tables)
* Report analysis- take results of reports and look in system to identify core data elements, what looks off how can we make changes
Communication skills- ability to convey updates and engage with client contacts and internal teammates
Systems operations experience with configurations/processing/testing/troubleshooting
* Ability to perform system configurations and testing
Strong attention to detail
Strong problem-solving skills
Comfortable working in a high volume, fast-paced organization
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.