This position is for a Quality Assurance (QA) engineer to support a text to speech project for telephony systems. This role will design and implement strategies, tests debug and define corrective actions review system requirements and track quality assurance metrics. The QA engineer should monitor all stages of software development to identify and design functional, integration and end to end scenarios and execute them. They must be able to build consistent and efficient tests delivering them on-time. The QA engineer must have an engineering background and enjoy providing end-to-end testing solutions to software quality problems. Daily activities include:
* Develop and execute test cases, scripts, plans and strategies (manual and automated).
* Learn quickly and be flexible.
* Implement automation frameworks and automated regression tests.
* Work with leadership, engineering, and QA team members to triage issues, testing, and verification of bug fixes.
* Design and develop end-to-end test cases and execute those.
* Design and develop automation scripts using Call Center automation tools like Hammer and Cyana
* Understand the database technologies and verify the data in backend systems using SQL.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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5+ years of IVR manual & automation testing experience
Strong Postman API manual and automation experience
Test lead experience (managing test case design, test data, test execution)
Experience with IVR automation tools - Hammer or Cyana
Able to support mid-shift schedule (1pm IST to 10:30pm IST)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.