Front Desk Associate

Job Summary
We are seeking a dedicated and professional Bilingual Front Desk Associate to join our medical clinic client. You will be responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment.


Duties

- Greet patients professionally both in person and on the phone
- Obtain, verify and scan documents into patient’s electronic medical records; make any corrections and updates as needed
- Ensure verification of insurance benefits and/or authorization is obtained from the patient
- Prepare and process the required consent forms and obtains the necessary signatures upon patient arrival
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Maintain front desk operations including answering multi-line phone systems with professionalism and courtesy.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bilingual in English and Spanish
- Proven work experience as a medical receptionist or similar role
- Proficiency in MS Office and patient management software
- Excellent organizational and multitasking abilities
- Exceptional customer service skills
- Ability to handle sensitive patient information confidentially
- High school diploma or equivalent

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.