A client in the greater Belleville, IL area is looking for a Tier I Service Desk candidate to join their team. This position is open because they are promoting their current Tier I resource. They will be responsible for performing troubleshooting and incident management of basic IT issues, and imaging and deploying IT hardware. They will create and maintain user accounts across various applications and document troubleshooting steps, communication, and resolution in a ticketing system (Jira/Teams). This candidate will review and update technical documentation related to basic IT issues and assist Level 2 and 3 Service Desk Technicians as needed.
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2 years work experience in a Tier 1 IT Service Desk setting OR Associates Degree in Information Technology, Management Information Systems a related field; OR, relevant IT certifications (A+, Network+, Google IT Support Professional, etc..)
Effective written, oral communication, and teamwork skills
Familiarity with ITIL standards
Windows 10 and 11 troubleshooting
Onsite Monday Friday (6am-2:30)
Relevant IT certifications (A+, Network+, Google IT Support Professional, etc..) Associates or certifications
Production environment
Jira ticketing system experience
Basic Active Directory experience/knowledge
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.