Sr. Field Service Engineer Supervisor

Compensation:
$85-$128K annual base salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

A leading supplier of building automation products and services is partnering with Insight Global to hire a Sr. Field Service Engineer to supervise a Field Service Engineering team for their organization. You will apply your leadership skills to improve team performance. You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

Key Responsibilities:
Supervise team activities and performance
Collect and report performance metrics
Develop team and team members
Identify opportunities for process improvement
Assign and supervise project work

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Qualifications:
High School Diploma or GED
5+ years of complex commercial building controls experience (such as Siemens, Johnson Controls, Schneider Electric, Emerson Electric, Bosch, KMC Controls, Trane, Estes Services)
o Ideally experience with 1+ of the following types of systems: Fire, security, DDC, mechanical in 1+ of the following types of buildings: government, military, hospital, hospitality
2+ years in a Field Leadership Role
o Responsible for leading 8-10 well-seasoned techs (most senior tech has 48 years of tenure)
o How much of their time will be personnel management vs. hands-on trouble shooting? Exclusively supervisory tasks; ideally no hands-on troubleshooting required
Valid Drivers License
Experience working directly with customers
o What type of customers? What industry/job level? All of the above; often director level and above.
Experience with MS Office (Excel, Word & PowerPoint)
Passionate about leading and growing team members
Aptitude for sales

Pluses:
Experience working with hospitals
College degree
Experience in controls, mechanical, fire and security industry
Experience with a P&L
Experience dealing with customer satisfaction (growth and problem resolution)
Leadership skills/building a team
Excellent communication skills
Demonstrated ability to influence at varying levels across the organization

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.