Job Description
A Fortune 50 retail organization is seeking a Principal UX Strategist to lead the transformation of a high-profile VIP customer experience from a traditional loyalty program into a seamless, end-to-end digital ecosystem. This individual will partner cross-functionally with teams across Checkout, Loyalty, Payments, Digital Product, and E-Commerce to define and drive the future-state experience for the company's most valuable customers. The ideal candidate has deep experience designing and shaping enterprise-scale customer journey strategies that span multiple touchpoints, channels, and systems. They will be responsible for evaluating customer behavior, synthesizing research and feedback, identifying friction points, and developing strategic recommendations that influence product roadmaps and business priorities. This role requires a strategic thinker who can connect customer insights to actionable UX solutions, balancing business objectives with user needs to create a more personalized and rewarding loyalty experience.
Day to Day:
- Lead the end-to-end UX strategy for a VIP digital loyalty experience spanning mobile, web, in-store, and checkout touchpoints.
- Collaborate with stakeholders across Loyalty, Payments, Checkout, Product, and Digital teams to align on customer experience goals and roadmap priorities.
- Analyze behavioral analytics, customer research, and direct user feedback to identify pain points and opportunities within the customer journey.
- Develop strategic recommendations and experience frameworks that improve engagement, satisfaction, and loyalty outcomes.
- Translate complex research findings into actionable experience strategies, concepts, and design recommendations.
- Advocate for UX best practices while navigating competing priorities across multiple business and product teams.
- Communicate strategy and vision effectively to executive stakeholders through presentations, workshops, and storytelling.
- Drive alignment across interconnected systems and platforms to ensure a cohesive customer experience
Compensation:
$60/hr to $65/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 10+ years of UX design experience
- Experience with end-to-end customer journeys with multiple system touchpoints
- Systems thinking mindset with experience in cross functional design
- Enterprise level experience
Nice to Have Skills & Experience
- Experience within a retail, hospitality, airline, banking, or healthcare environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.