Program Manager - Salesforce

We are seeking an experienced Program Manager / Delivery Manager to lead a portfolio of strategic Salesforce-related initiatives for a large enterprise environment. This individual will oversee multiple concurrent projects focused on Salesforce platform modernization, identity and access management enhancements, security compliance, and cloud migration efforts.

The ideal candidate possesses a strong background in technology program management, a product-oriented mindset, and the ability to drive complex initiatives across highly matrixed organizations. While hands-on Salesforce administration or development experience is not required, candidates must have a solid understanding of the Salesforce ecosystem, including products, licensing models, and enterprise implementations.
This role will partner closely with executive leadership, product teams, engineering organizations, cybersecurity stakeholders, and business leaders to ensure successful delivery of business-critical programs.

Key Initiatives
The Program Manager will be responsible for leading delivery across four major initiatives all in initial phases:

1. Salesforce Login Modernization
• Drive replacement of hardcoded Salesforce login references with client specific My Domain URLs.
• Coordinate dependencies tied to Salesforce's migration of login services to GCP and AWS infrastructure.
• Ensure seamless transition and stakeholder adoption across the organization.
2. Enterprise MFA Compliance
• Lead the rollout of Multi-Factor Authentication (MFA) requirements across all user populations, including store locations.
• Develop communication, readiness, dependency tracking, and deployment plans.
• Partner with Security, Identity, and Operations teams to mitigate adoption risks.
3. Phishing-Resistant Authentication for Administrators
• Manage implementation of stronger authentication mechanisms for Salesforce administrators and privileged users.
• Coordinate security, compliance, and platform stakeholders.
• Track risks, dependencies, testing, and deployment activities.
4. Salesforce Cloud Migration
• Lead migration efforts moving Salesforce instances from legacy data centers to Google Cloud Platform (GCP).
• Coordinate cross-functional teams supporting infrastructure, security, application, and business readiness activities.
• Manage execution plans, timelines, risks, and executive reporting.

$60/hr to $67/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Program & Delivery Management
• 7+ years of experience leading large-scale technology programs or portfolios.
• Demonstrated success managing multiple concurrent workstreams across complex, matrixed organizations.
• Strong experience driving end-to-end program delivery from planning through execution and stabilization.
o Creating and managing the project plan
o Managing backlog
o Expertise in risk identification, mitigation planning, issue management, and executive escalation.
o Experience coordinating enterprise releases, go-lives, and organizational change efforts.
• Ability to thrive in environments with ambiguity, shifting priorities, and evolving requirements.

Product Mindset
• Experience partnering with product and engineering teams to manage priorities and roadmaps.
• Ability to facilitate backlog prioritization and planning activities.
• Experience removing delivery obstacles and aligning stakeholders toward business outcomes.
• Focus on customer impact, business value, and measurable results.

Salesforce Knowledge
• Intermediate-level understanding of Salesforce products and licensing.
• Familiarity with Salesforce ecosystems, enterprise implementations, and platform capabilities.
• Ability to engage effectively with Salesforce stakeholders and technical teams.
• Hands-on Salesforce administration or development experience is not required.

Executive Communication & Stakeholder Management
• Proven ability to communicate program health, risks, and recommendations to senior leadership.
• Strong cross-functional leadership and influence skills.
• Experience navigating competing priorities among business and technology stakeholders.
• Exceptional conflict resolution and relationship management capabilities.

Tools & Reporting
• Advanced proficiency with:
o Smartsheet
o Microsoft Excel
o Microsoft PowerPoint
• Experience using Agile delivery and project management tools such as:
o Jira
o Confluence
o Similar PM/Agile platforms
• Experience creating executive dashboards and reporting on program health metrics.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.