Customer Service Specialist

The contract Customer Service Representative will provide exceptional customer service through telephone and email contact. The ideal contractor will possess a minimum of 6 months of customer service experience. Assignment responsibilities include managing customer inquiries, accessing and updating databases, responding promptly and accurately to customer needs, and utilizing various software applications, including logistic models and suite applications. The contractor must demonstrate excellent typing skills of at least 25 wpm, computer literacy, articulate communication abilities, a clear speaking voice, and the capacity to listen with patience and understanding.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Assignment Tasks:
Handle customer inquiries through telephone and email contact.
Manage and update customer databases accurately.
Access and update customer records as needed.
Respond promptly and accurately to customer needs and requests.
Coordinate logistics and understand supply chain models to assist customers.
Utilize office suite applications proficiently to perform daily tasks.
Work with various software applications to support customer service functions.
Maintain strong typing skills with a minimum of 25 words per minute.
Demonstrate excellent computer literacy in all tasks.
Communicate articulately and clearly with customers.
Maintain a clear speaking voice during all customer interactions.
Listen to customers with patience and understanding to provide excellent service.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.