Senior Manager of Hospital Outreach Operations Strategy

A client of Insight Global’s is looking for a Senior Manager to oversee the team's outreach operations strategy. This role will lead a group of Dialysis Transition Managers focused on improving the patient transition experience from hospital to outpatient dialysis. This person will act as both a strategic leader and operational owner, driving evolution of the outreach program while managing and developing the team. They will own and execute high-impact strategic initiatives, including launching pilot programs, improving operational processes, and identifying opportunities for growth and efficiency within the hospital ecosystem. The role is highly cross-functional, partnering with clinical, operational, and technical teams to implement scalable solutions. On a day-to-day basis, this person will analyze data and hospital insights to inform strategy, lead complex projects from concept through rollout, and present clear, data-driven recommendations to senior leadership. There’s a strong emphasis on storytelling, problem-solving, and driving measurable business and patient care impact.

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7–10+ years of experience in strategy, operations, consulting, or program/project management roles
Account Management background would be great
Experience leading complex, cross-functional initiatives from ideation through execution
Strong leadership experience managing and developing high-performing teams
Proven ability to drive operational improvements and implement scalable processes
Strong analytical skills with ability to translate data into actionable insights and strategy
Experience working with senior leadership and presenting recommendations to executive stakeholders
Excellent communication skills - able to tell a clear, compelling story and influence decisions
Strong collaboration skills across clinical, operational, and technical teams

Healthcare experience (provider, hospital, dialysis, or care delivery)
Experience with care transitions, population health, or patient journey improvement
Background in consulting (strategy/operations) or internal strategy teams
Experience launching pilot programs, new initiatives, or innovation efforts
Experience working with field-based teams or outreach/sales-type functions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.