Job Description
Day to Day:
A restaurant industry client of Insight Global is looking for a Product Manager to join their team. This role will oversee the strategy for custom software solutions that support restaurant operations and within the company’s technology stack. This position will play a critical role in driving the 12-18 months roadmap for the restaurant operations facing modules in the Restaurant Admin Portal (RAP). Working closely with executives, stakeholders, and cross-functional teams, this person will ensure alignment with business objectives and meet market demands effectively.
- Operations based portal
· I need to turn off ordering at my store, I need to set up users to access rap, refund availbility, hours of operation, analytics and reporting, etc.
- We are extremely API heavy
○ Some of the modules we have are user management, hours of operation (seasonal hours, holiday hours/special events), turn menu items on and off, pricing portal (led by another project team) - all of that information we pull on the fly using APIs - some of them are third party vendors and some of them are owned in house
This person is expected to have:
- Comprehensive knowledge of restaurant-facing technology, understanding of restaurant team member perspectives, expertise in user experience, and proficiency in design frameworks and processes.
- Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact.
- Equipped with digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teams.
- Experience in designing, implementing, and managing custom software solutions with complex API integrations.
- Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management).
- Experience using agile tools such as Jira and Confluence as well as agile delivery principles.
- Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements.
- Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences.
- Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges.
- Strong project/workflow management, prioritization, and negotiating skills.
- Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines.
- Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spirit.
- Self-starter personality who can operate with minimal supervision.
- Able to thrive in a fast-paced environment where priorities may shift quickly, and decisions must be made promptly.
- Proven track record of successfully launching and managing enterprise-level products in a global environment including experience with supporting training and go to market with restaurant operating facing solutions.
Certification in Product Management (e.g., Certified Scrum Product Owner) is highly desirable.
Compensation:
$60/hr to $70/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 6+ years of experience of product management practices, agile methodologies, and test-driven development experience.
- End user design thinking skills
o This person is expected to have experience driving a portal experience for a set of end users
- Experience with API integrations
- Demonstrated thought leadership in solving customer-facing digital experience opportunities.
- Demonstrated experience collaborating with both business and IT to accomplish project objectives.
o This person is expected to work on a complex product with multiple brands
Someone who is comfortable demoing the systems any time of any day to a variety of different stakeholders
Nice to Have Skills & Experience
Previous experience at a restaurant company
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.