POS Integration Analyst

• Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
• Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Ability to quickly acknowledge and take ownership of an issue.
• Work as a liaison between technical and non-technical teams.
• Self-starter, ability to perceive and carry out next steps without direction.
• Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
• Exceptional organization, communication skills, and attention to detail.
• This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware
• The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
• Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
• Plans effectively yet can adapt to priority changes.
• Collaborate with team and vendors to test, identify, and manage issues.
• Respond promptly to others to ensure open and timely communication.
• Communicate all issues, status updates, action items, and risks to the management team.
• Support technical efforts with vendors and product teams to complete and enhance integrations.
• Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
• Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
• Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.

Contract Roles:
Compensation:
$45/hr to $48/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Strong experience in Hospitality or Retail Point of Sale integrations (Simphony a plus but not required).
• Must have great (technical) problem-solving skills, ability to quickly adapt.
• Understanding and ability to read and follow various scripts and debug files, batch, wireshark, complex log files.
• 3 years+ working experience supporting POS hardware/software
• 2 years+ working experience consulting with cross-functional teams

• Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot
• API familiarity - REST, RPC, JSON, and SOAP
• Knowledge/experience with Micros Simphony Point of Sale

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.