Job Description
Job Description:
A client of Insight Global is seeking a motivated and detail-oriented Client Enablement Specialist to join their international project team. This role will provide first-tier support to their clients for system integrations across multiple regions, working closely with project managers and support teams to ensure smooth operations and timely issue resolution. Ideal candidates will be customer-focused, adaptable to different time zones, and eager to learn in a smaller company working with large corporate clients.
Day to Day:
- Collaborate with the global project team to support project managers, particularly those based in international regions, with flexibility to accommodate different time zones.
- Serve as the first point of contact for support tickets, assessing issues and determining whether they can be resolved or need to be escalated.
- Perform troubleshooting for both mobile and web platforms, focusing on identifying root causes and resolving user-reported issues.
- Assist in supporting ERP system integrations for all customers, ensuring smooth functionality and user experience.
Participate in on-the-job training to gain proficiency in internal systems and tools, with a focus on developing technical capabilities over time.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Entry level candidate with the right attitude to learn and grow
- Experience with tier 1 technical troubleshooting
- Previous experience assisting customers with system integrations
- Microsoft Office Skills
- Fluency in business English
-Small start-up company mentality working for Corporate Clients
Nice to Have Skills & Experience
- SQL Knowledge
- Jira experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.