Job Description
Insight Global is seeking a Branch Operations Manager / General Manager for a top service-based operations client. This individual will be responsible for running the full day-to-day operations of a local branch, overseeing drivers, routes, safety, staffing, and fleet readiness. This is a highly hands-on leadership role focused on operational excellence rather than traditional P&L ownership. The ideal candidate is comfortable being in the field, partnering closely with an Ops Supervisor and shop team, and ensuring the branch runs smoothly every single day. This role offers strong compensation, attainable bonuses, and the opportunity to lead a critical operation within a growing, PE-backed organization.
Run the entire day-to-day operation of the branch
Ensure the branch is fully staffed daily; adjust routes and stops as needed
Oversee 25–35 drivers and coordinate closely with the Operations Supervisor
Conduct daily route monitoring, safety meetings, and morning huddles
Ensure trucks are ready and operational each day
Partner closely with the shop on vehicle readiness and maintenance needs
Manage trash can inventory and ordering
Move stops and routes based on staffing and availability
Handle hiring through LinkedIn/Indeed, including application review and interview scheduling
Perform ride-alongs and street/route inspections
Maintain building and yard standards per company systems
Track payroll numbers and ensure payroll targets are met
High-level budgeting responsibility (payroll targets provided; no P&L ownership)
Oversee all lines of business within the branch
Ensure safety standards are met and documented consistently
Vehicle allowance
Monthly bonus: $1,000–$1,500
-Tied to weekly misses, safety metrics, and operational performance
-Designed to be attainable
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Must-Haves:
1–2+ years of people management or leadership experience
Experience overseeing daily operations in a service-based business
Ability to manage 25–35 direct reports (drivers/operators)
Strong operational execution and day-to-day problem solving
Comfortable owning staffing, scheduling, and route readiness
Familiarity with safety meetings, huddles, and compliance oversight
Experience with hiring processes (applications, interviews, onboarding coordination)
High accountability for attendance, payroll numbers, and vacation tracking
Willingness to be hands-on and visible in the field (ride-alongs, inspections)
Nice to Have Skills & Experience
Waste, recycling, portable sanitation, pest control, or similar service industry experience
Background in PE-backed or metrics-driven environments
Prior GM, Branch Manager, or Ops Manager experience
Exposure to route-based or logistics-heavy operations
Experience working closely with shop/mechanics or fleet operations
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.