Job Description
We are seeking an IT Support Technician to provide hands-on end-user support, including setup, configuration, and troubleshooting of tablets (primary focus), iOS and Android mobile devices, laptops, desktops, printers, and wireless access points. This role involves device imaging, break/fix support, and delivering high-quality one-on-one customer service.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Hands-on experience with iOS and Android device setup and support
- Strong experience with tablet setup, deployment, and troubleshooting
- Experience imaging and supporting Windows laptops and desktops
- Printer setup, configuration, and troubleshooting experience
- Strong troubleshooting skills across hardware, software, and wireless connectivity
- Experience supporting wireless access points
- Excellent customer service and communication skills, especially in one-on-one support scenarios
- Ability to work independently and manage multiple support requests
Nice to Have Skills & Experience
- Exposure to or experience supporting a Citrix environment
- Experience working in an enterprise or high-volume end-user support environment
- Familiarity with IT ticketing systems and documentation best practices preferably ServiceNow
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.