Job Description
A client in the Atlanta GA area is looking for a Tier 1 Technical Support Analyst. The company is a leader in the industrial lighting technology industry. The TSA will function as a technical customer service representative via phone and occasionally in person. Responsibilities will include ticket management and escalation, customer satisfaction and remediation, walking customers through tier 1 troubleshooting such as wifi connection, product set up, account management, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience in Technical Support or Technical support analysis
Providing phone and occasional person support for hardware, software, & network issues
Previous experience walking customers through Tier 1 support issues
Assisted with the setup and deployment of new equipment or products
Excellent problem solving & communication skills engaging with all aspects of customer support
Strong knowledge of Windows operating systems
Familiarity with remote desktop applications and support desk software
Confident in ability to learn new technology and products.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.