Job Description
The Department of Community Supervision is seeking to hire one Technical Support representative. The selected individual will support the Agency Google Apps for Government environment, Chromebook Hardware, Android Hardware, and the proprietary Agency Web Portal. The candidate must be a self starter and be an excellent customer service oriented problem solver. We are a cutting edge technology shop in support of a large Public Safety Agency with roughly 2500 staff and approximately 150 sites across the state of Georgia. Some day trip travel will be required to address technical issues at work locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Android and iPhone support
Chrome book hardware - someone with Mac might work.
A+ and/or NET+ and 2 years of exp Or 4 years of exp and no cert is fine.
Windows10
Google email for business
Light network skills - Cisco basics
Printing
IT asset management inventory experience
Nice to Have Skills & Experience
Google admin
A+
Net+
Chrome Books
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.