Job Description
A client of Insight Global is looking to add a Social Media Coordinator to their team
The Social Media Coordinator will provide continuous support to the Europe Social Media Manager in community management and publishing on European profiles.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Minimum 2-3 years' experience in coordinating with regional/global accounts for big brands
*The Social Media Coordinator will provide continuous support to the Europe Social Media Manager in community management and publishing on European profiles.
*Provide proactive community management for Coca-Cola TM in GB --> a big focus of this will be around football, which is why we are looking for someone who really gets football (European football not American football).
- Experienced in managing Instagram, TikTok, and YouTube for brands. Deep understanding of each platform’s algorithms, best practices, and audience behaviors.
- Proven ability to analyze performance metrics, generate actionable insights, and pivot strategies for continuous improvement.
- Strong project management skills, including the ability to support and assist in the management multiple accounts simultaneously while working with various teams and maintaining deadlines.
- Excellent communication and interpersonal skills for working with cross-functional teams, including marketers, regional managers, and external partners.
- Quick reaction time and able to adapt plans flexibly. Calendars may need to be adjusted frequently due to trends.
- Deep understanding of European culture, including the different sub-cultures across the continent
- Support regular review of strategy and proactively suggest potential improvements
- Collaborate with various internal and external teams
- Highly skilled in English. Does not have to be native, but close to it.
- Content creation skills are a bonus, but not required as almost all content is created by agencies
- Experience with Sprinklr and Bitwarden (or other password management tools) preferable
- Calendar planning
o Identifying relevant posts & stories from existing toolkits
o Collaborate with the other teams in case of opportunities to do collaborative posts or share their content (e.g. influencers, partners, artists, etc.)
o Identify UGC opportunities to include in the calendars and/or repost, incl. obtaining consent from the original poster
o Work with the social media agency on any additional content needed
o Write & adapt captions in English
o Propose content calendars
o Receive & review proposals from markets for publications about local activities
o Work with the operations manager who coordinates approvals
- Publishing/Scheduling
o Publish/schedule publications as per the approved content calendar
o Repost suitable content after obtaining the relevant approvals
o Collaborate with internal and external teams in case of coordinated publications, incl. collaborative posts (e.g. with influencers)
- Community Management
o Respond to organic comments & DMs in English. All other languages are managed by other teams.
o Do proactive community management based on briefing
o Identify popular posts about the brands that we can engage with
o Reassign comments & DMs to other teams in Sprinklr as needed
o Review tagged media and accept/remove tags as per guidelines & approvals
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.