A financial institution in the Atlanta area is seeking a Service Desk Specialist to join their team. The Service Desk team answers/closes an average of 1000 calls per month. The Service Desk Specialist is responsible for providing timely support for user identified errors and system alarms and alerts. They will troubleshoot and restore technical service and equipment incidents by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. They escalate issues as necessary and maintain frequent interaction with all types of end-user customers. The Service Desk Specialist is also responsible for ordering, tracking and receiving hardware/equipment. Must be effective in interpersonal communications and problem solving, providing superior customer service at every level from staff to senior/executive management.
Essential Functions:
*Provide support for user identified issues
*Troubleshoot and restore technical service and equipment
*Analyze, identify and diagnose issues
*Answer Phone calls
*Create Tickets
*Create Notifications
*Order Parts
*Receive Parts
*Consolidate Month End Reports
*Reset Various Passwords
*Communicates with colleagues and members
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* High School Diploma or equivalent.
* 2+ years' or equivalent educational experience in an Information Technology service role.
* Active Directory experience creating/deleting/moving user accounts
* Understanding of Windows 10
* Ability to communicate verbally and in writing with all levels of employees.
* Ability to provide on-site and remote support
* Asset management experience of ordering, receiving hardware highly preferred
* Experience supporting a large environment (1000+ end users) is highly preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.