A federal client of Insight Global is looking for highly motivated or experienced analyst with an interest of background, respectively in healthcare, public health, or health information technology to directly assist on an Electronic Case Reporting Onboarding Team with daily federal end client customer inquiries related to onboarding new healthcare organizations submitting electronic case reports to the appropriate public health agencies. The analyst will be expected to manage daily the eCR Mailbox, triage emails appropriately, and optimize mailbox management to meet evolving needs of the client and the eCR Onboarding Team. Must be extremely organized, responsive to multiple client needs simultaneously, and have exceptional communications skills. Background in communications, Knowledge Management tools, Customer Relationship Management tools and continuous business process improvement a plus. Prior experience with Digital Bridge/electronic Case Reporting (eCR) project is a huge plus.
Rate Range: $35-$55/HR
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Bachelor's Degree and 5+ years of experience OR 7years of experience
Experience serving public health or healthcare customers in a technical support environment
Experience leading help desk teams
Strong understanding of O365 suite
Ability to create SOPs and documentation
Understanding of technical activities such as coding
Excellent written and verbal communication skills
Microsoft Dynamics a plus -- CRM specifically
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.