The Network Analyst/Technician supports the configuration, installation, maintenance, and troubleshooting of network services and devices.
In the Network Operations Center, the analyst monitors critical processes for our clients enterprise-wide systems and applications, ensuring job completions, addressing interruptions and failures, and interacting with programmers and requestors to resolve issues.
PRIMARY RESPONSIBILITIES:
Resolves issues in a timely manner.
Provides technical expertise for network infrastructure designs, expansions, and configurations.
Maintains 24/7 coverage and on-call support to restore service and maintain service levels.
Installs, configures, maintains, and troubleshoots network services and devices.
Resolves network issues with customers.
Performs inspections and upgrades.
Develops and maintains documentation.
Troubleshoots and tests network services.
Performs troubleshooting, testing, scripting, and coding.
Supports systems and configuration changes without direction.
Compensation:
52K-75K Annually; exact compensation will be based on years and level of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
IP - Understanding of the OSI network model and the mechanics of the IP Protocol
Ethernet - Understanding of the OSI network model and the mechanics of Ethernet
Layer 1 - Understanding of transmission media
Linux/Unix shell/cli orientation or experience
Experience or exposure to Ethernet & IP protocol analyzers like Wireshark, tcpdump, etc.
General understanding of IT security challenges as they relate to data networking
Awareness of network monitoring protocols and their use
Ability to display an aptitude for learning and a troubleshooting, and debugging mindset
Practical knowledge of DHCP in operational environments
Understanding of DNS requests and the types of available records needed to meet user needs
Experience with incident management systems to track and manage workflow
Understanding of Service Management practices in an operational setting
Willingness to learn new technologies and maintain industry knowledge
Understanding of the importance of diligence in documentation in an operations setting
Must have a bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.