A large client of Insight Global is hiring for an IT Customer Support Technician to join their team! This team provides technical support to the company's internal employees -- think Genius Bar style -- inside the company's headquarters building. The IT Customer Support Technician will be working in person, directly with all levels of employees, so they should have strong in person customer service and communication skills. This individual will be responsible for welcoming any internal employees as they come into IT Horizons, helping them register in the queue for their issue, and then working directly with the employee to understand their problem, troubleshoot the issue, and create an action plan for a solution. The IT Support Technician should have strong troubleshooting skills with O365, Windows 10 and 11, basic computer hardware issues (battery and power cord issues, etc.), light networking issues, asset, device, and lifecycle management. The ideal candidate will have a strong technical background, a detail-oriented mindset, and strong in person customer service experience. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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· Extremely strong customer service and communication skills in an in person environment -- The primary responsibility of this individual will be interfacing in person with internal employees in a large corporate environment to help solve technical issues.
· 2+ years of IT support experience and strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn. Specific technical experience:
o Strong user experience with O365 (SharePoint, Outlook, Teams, Excel, etc.)
o Experience with cloud based storage such as OneDrive to export and import files, transporting bookmarks, etc.
o Experience researching technical issues using Knowledge Base or alternative methods.
o Windows 11 troubleshooting experience such a driver updates, checking for drivers, reinstalling drivers, etc.
o Device management using Jamf and Endpoint.
Type in serial number to wipe computer, look up user details.
o Asset and Device Management
· Strong organizational skills and attention to detail is a MUST -- must have experience with a ticketing tool, how they manage these tickets, cross referencing different systems, etc.
· Team player mentality -- Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting.
· Mac troubleshooting experience -- Any experience working in an Apple Care setting (phone or Genius Bar)
· Experience with Company Portal
· Experience with ticketing specifically in Dynamics
· Experience with Microsoft Managed Device issues (MMD error messages, etc.)
Experience working on a large Lifecycle Management project
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.