IT Support Technician - AV

Post Date

Feb 12, 2024



ZIP/Postal Code

Jun 17, 2024 Insight Global

Job Type



Engineering (Non IT)

Req #


Pay Rate

$32 - $48 (hourly estimate)

Job Description

Insight Global is looking for an IT Support Technician to join a large media client to sit 5 days a week in Atlanta, GA. This candidate will be primarily supporting an offsite location which holds production house studios, sound stages, 4 conference rooms, and will be responsible for day to day troubleshooting as well as AV conference set up and support. This person must be able to troubleshoot Microsoft O365 products and have previous conference room and AV troubleshooting support. This person will be supporting pop-up events, vendor relations, and stakeholder support. The current environment is comprised of immersive solstice, VB1 sound bars and Samsung consumer displays. The facility will be transitioning to Logitech and this person will be supporting large screen displays, multi-channel audio mixing boards, switchers, cabling, etc. This person must have incredible verbal and written communication, as well as manicured professionalism as they will be troubleshooting and interacting with C-suite executives. This person will be the primary IT/AV point of contact on site.

Required Skills & Experience

- 3-5+ years of experience in an IT support role within an enterprise level environment

- Strong networking and helpdesk troubleshooting skills, with a focus on Audio-Visual conferencing

- Strong experience troubleshooting Microsoft Office 365 products (Teams)

- Excellent verbal and written communication and professionalism

- Ability to provide white glove service to C-Suite executives and support groups of 15-20 members

Nice to Have Skills & Experience

- Crestron, bi-amp, QSC

- AMX, Extron, Logitech

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.