Insight Global's Financial Services client is looking for a Help Desk Analyst to join their team remotely. This person will be responsible for L2 help desk/desktop support. You will take incoming calls to troubleshoot issues with operating systems, applications, hardware, and networking. This person will be expected to assist with 5-10 tickets a day and work on more complex issues which other L1 analysts cannot resolve.
Responsibilities include:
Resolve technical issues within established SLAs
Log and track inquiries using a ticketing system while maintaining history records
Document and maintain workflows utilized in successful issue resolution
Make recommendations to improve help desk processes
Write and update Service Desk documentation and help articles
Work with Service Desk and other teams across multiple sites, providing a high level of quality
Manage user account information in Active Directory
Compensation: $55,000-70,000/annually. Exact compensation may vary based on several factors, including skills, experience, and education.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.