Dispatcher/Call Center Agent

Post Date

Jul 01, 2025

Location

Atlanta,
Georgia

ZIP/Postal Code

30341
US
Sep 04, 2025 Insight Global

Job Type

Contract-to-perm

Category

Customer Service

Req #

ATL-792511

Pay Rate

$19 - $24 (hourly estimate)

Job Description

A federal client of Insight Global is looking for a Data Analyst to join their team in Atlanta Georgia. This person will be supporting a stockpile that houses emergency response equipment that can be deployed in emergency situations such as covid 19 or natural disasters. This person will be working in a call center type environment receiving calls from State officials all the way up to Federal officials. This team is looking for someone who has been in an emergency preparedness environment before (public health preparedness, emergency management, emergency medical services (EMS), military/police force).

$18/hr to $21/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

Bachelors degree or equivalent + 4 years related experience
2 + years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.
Call center experience/high call volume environment/urgency or time sensitive environment
Any sort of reporting/data collection/data entry (strong excel)
Strong communication skills (must be able to speak clearly over the phone/communicate effectively)

Nice to Have Skills & Experience

Prior military experience
Understanding of supply chain/warehouse/logistics environment
Medical industry knowledge/previous exp at CDC or similar environment

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.