Job Description
Our client in the fintech industry is looking for a Deskside Specialist to join their support team and provide exceptional technical assistance to our customers. You will be responsible for coming in everyday and checking internal emails, assisting with internal requests, resolving complex issues, troubleshooting bugs, and escalating problems to the appropriate teams. You will also work closely with other support specialists to support internal clients with their needs. You will handle 3-5 incidents daily and everything will be done through Jira.
• Must be able to work from home and office a minimum of 32 hours a week. The primary office is Alpharetta but must be able to travel to all offices. (Offices located in Alpharetta and Glenridge Connector.)
• Troubleshoot issues with operating systems, applications, hardware, and networking.
• Install and update software on desktops, laptops, mobile devices, and peripherals.
• Resolve technical issues within established SLAs.
• Log and track inquiries using a ticketing system while maintaining history records.
• Document and maintain workflows utilized in successful issue resolution.
• Make recommendations to improve help desk processes.
• Work with Service Desk team across multiple sites, providing an elevated level of quality.
• Update logistics and inventory management system.
Pay Rate: $25-28/HR negotiable based off experience
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Minimum 3 years’ experience.
• Basic knowledge of Intune and Autopilot.
• Working knowledge of Active Directory and user account configuration.
• Excellent customer service skills, including written and verbal communication.
• Exceptional knowledge of Windows 11 operating system.
• Basic knowledge of Microsoft Office Suite, Office 365.
• Basic knowledge of network fundamentals.
• Ability to resolve complex Hardware and software issues.
Nice to Have Skills & Experience
• Degree in computer science or related field preferred.
• Certification (CompTIA, Microsoft, etc.) a plus.
• Mac OS experience a plus.
• Previous experience in a customer service-related field.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.