A customer of Insight Global is looking for one or two Desktop Support Engineers to support their Buckhead and Alpharetta offices. They will be supporting around 700 end users 600 real estate agents and 90 staff members. This person will need to have excellent customer service and communication skills. The Desktop Engineer will be responsible for around 30-40 tickets per week, which will be anything from password resets to system updates and troubleshooting. This person will also be onsite so there will be ad-hoc requests that come in throughout the day as the end users are in and out of the office. The team utilizes ZenDesk as their ticketing system. The engineer will also need to make sure that weekly all-hands meetings run smoothly from an A/V perspective and will be the go-to technical support person in the office. They could need to troubleshoot phones, printers, or any other office equipment as well. There are also tickets and requests that revolve around Okta and Active Directory. About 85% of the end users are using Apple devices, and the remaining 15% are using Windows devices. We are searching for someone who is patient and extremely customer-focused, because the end users are a diverse group with varying levels of technical knowledge. Longevity is very important for this customer they are looking for someone to join the team and grow with their organization for years to come.
Compensation:
$25/hr to $30/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Apple Retail Experience, Best Buy Geek Squad, something similar
Walk-up Service Desk experience
Experience using ZenDesk with Active Directory and Microsoft 365
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.