Job Description
Insight Global is seeking a qualified Customer Service Representative to join their client in the Atlanta, GA area. This is an ecommerce environment within the Lighting Industry. The CSR is responsible for efficient, professional communication with new and existing customers. The majority of this work will be done via email and phone. The CSR will be tasked with assisting with order placement, order tracking, order escalations/resolution management and fielding general questions. This is a start-up environment with room for career growth.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
2+ years of customer service representative experience within an office or ecommerce environment
Excellent written and verbal communication
Familiarity with Microsoft Office tools (Outlook, Excel, Word, etc.)
Previous experience with data entry and utilizing an ERP system
Experience with book keeping, order fulfillment/tracking, invoicing, or billing is highly desired
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.