A Fortune 100 healthcare company in the Alpharetta, Georgia area is seeking several software support representatives to support their enterprise Rx software. This will be a mostly remote role with onsite training, so the ideal candidates must be located in or near Alpharetta. Software support representatives in this role can expect to take anywhere from 10-50 inbound calls per day directly from pharmacies to assist with adjudication or automation issues as well as an array of other issues. The ideal candidate is very comfortable working in a remote environment and has the ability/desire to participate in team camaraderie.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 2+ years of inbound customer support and/or technical product support experience
- Salesforce experience
- Strong personality with ability to communicate with customers via phone and email
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.